Reporting directly to the Operations Manager (Mtl), the primary objective of the position is to manage and oversee all Sierra Ontario warehouse activities (Wholesale & Auction), ensure efficient processes, and maximize warehouse productivity. More specifically, you will coordinate daily activities such as shipping, receiving & processing our floral products, managing inventory levels, ensuring the efficient delivery of our products, & supervising staff, all within Health and safety guidelines.
Human Resource Management
Train & support warehouse & processing staff and manage their development;
Define staffing needs and allocate workload (ex: planning the necessary staff, preparing schedules, coordinating work, dealing with agencies, etc.);
Ensure cross training and prepare an adequate succession plan;
Manage departmental action plans and established KPI’s;
Ensure compliance with occupational health and safety rules;
Actively participate in H&S activities/ tasks.
Responsible for accurate shipping operations and efficient communication with key players (logistics & shipping, sales and quality control) for all divisions;
Manage all daily operational needs in regard to shipping, receiving & processing, as well airport pickups and deliveries;
Communicate with carriers to resolve problematic situations;
Achieve high levels of customer satisfaction through excellence in receiving, identifying, dispatching and assuring quality of our floral products;
Control and organize storage in order to maximize space use;
Ensure the accuracy of inbound and outbound orders according to their specifications;
Check the accuracy of shipping documents (labels, invoices, delivery notes);
Perform weekly confirmation and receipt of perishable products;
Ensure the quality control of the supply according to the established standards (temperature check) and document the observations.
Assists with deliveries, pick up products at airport & serve clients where required;
Ensure the control of weekly inventories in order to provide accurate and precise information regarding product availability to customers;
Building & Equipment Maintenance
Coordinate the overall building maintenance needs (interior and exterior) with the landlords (OFG) ;
Ensure equipment maintenance (table saw, forklift, etc. preventative maintenance) meet safety standards;
Ensure building follow up with lease at Tomken road;
Degree in logistics, supply chain management or business administration;
Minimum two (2) years’ experience as a warehouse supervisor or lead hand;
Minimum (3) years’ experience working in a warehouse /shipping receiving;
Floral, horticulture or perishable product knowledge is an asset.
SKILLS AND REQUIREMENTS
Strong working knowledge of warehouse operations and management;
Strong time management skills and the ability to delegate;
Excellent leadership and organizational skills:
Strong communication and interpersonal skills;
Proficiency in Microsoft Office and data entry software;
Capable of working under pressure;
Capable of working in a refrigerated area;
Flexibility regarding the work schedule in order to meet operational needs (including weekends);
Valide Ontario Drivers License;
Forklift Operation Certification.